Our offerings consist of intangible goods that cannot be reversed once acquired. We consider it imperative for you, as a valued customer, to fully comprehend this aspect prior to engaging in any transactions on our online platform. In case you encounter any complications along the way, we kindly request that you promptly contact our dedicated Customer Support team for assistance and guidance. Our belief is rooted in the notion that nearly all issues can find resolution through a simple exchange of emails between us and you – our esteemed clientele base.
To facilitate communication with us effectively and efficiently, we encourage you to utilize the Contact Us page available on our website as your primary point of contact for reaching out. Rest assured that our diligent Customer Service Department will diligently assess and respond to your concerns within a reasonable timeframe of 24-72 hours (typically less than 24 hours). Our response will be comprehensive, encompassing a thorough review of the matter at hand, and offering an appropriate solution tailored to meet your needs.
For refund requests that meet the eligibility criteria, please take note of the following guidelines:
Non-delivery Of Product Or Service:
In certain instances, there may be delays in processing times resulting in extended order completion periods. Should such circumstances arise, we strongly advise you to seek assistance by contacting us promptly. Claims pertaining to non-delivery must be submitted in writing to our esteemed Customer Service Department no later than 7 days from the date of placing the order.
Any issues concerning products or services not aligning with their descriptions should be reported expeditiously to our diligent Customer Service Department within 7 days from the date of purchase. It is essential that you provide clear evidence substantiating your claim that the purchased item does not correspond with its description on our website. Please bear in mind that complaints based solely on false expectations or personal desires will not be honored under any circumstances.